Privacy Policy:
In case of any discrepancy, the French version of this privacy policy shall prevail.
About ePasslive:
ePasslive (hereinafter referred to as "the service", "we", "us", or "our") offers Canadian residents the ability to organize and promote various events, as well as manage ticket sales. The service provides tools for profile and pass management, statistics, promotion across various media, and tools for admission and transaction management. This service is offered through our website as well as through our domains, exportable applications, and software accessible from them or otherwise provided by us (including our mobile applications such as the ePasslive app) (collectively, our "services").
Our Policy:
We created this privacy policy because protecting your personal information is of paramount importance to us. Please take the time to read this privacy policy. This document sets out our policy regarding the management of information, including personal information ("Personal Data") collected from visitors and users of ePasslive (including through the agents of these visitors and users) ("you" or "your"), including (a) registered users who organize and plan events ("Organizers"), (b) users who wish to purchase or acquire tickets or view event details (whether free or paid) posted by Organizers on the Services ("Buyers"), and (c) other users or visitors of the Services who do not organize events ("Non-Organizers").
For any questions regarding our privacy policy, do not hesitate to contact us at: [email protected].
CONSENT:
By using the services of ePasslive or by authorizing someone else to use the services on your behalf, you consent to the collection, use, disclosure, transfer, and storage, in accordance with this privacy policy, of the information and personal data collected.
Links to Our Privacy Policy:
We strive to provide a link to this privacy policy at the bottom of every page of our websites, including the pages where personal information is collected and at the bottom of emails generated and sent by ePasslive.
Information Collected:
When using or visiting our services, certain personal information mentioned below may be requested from you.
Buyers and Non-Organizers:
We may collect personal information if you voluntarily provide it on our services (including on purchase and payment pages of payment services (Moneris) when purchasing tickets on ePasslive). This information may be requested during your registration to access our services, during communications with us, when you complete surveys on our services, or when you use some of our services. Personal information collected may include, but is not limited to, your name, address, email address, postal code, and other information that can personally identify you. If you purchase tickets for a paid event, we will collect personal information about you, which may include, but is not limited to, your name, email address for ticket delivery, billing address, etc. If you voluntarily provide this information during the purchase of tickets, it will be accessible to us, and we will use it in accordance with what is described in this privacy policy.
When you make a transaction, some of your personal information (your name, first name, billing address, transaction number, identification numbers of purchased tickets, etc.) is transmitted to the organizers of the event for which you purchased tickets, in accordance with the provisions of the section "Disclosure of Information We Collect: Organizers" below. With this information, the organizer can identify you and associate you with the corresponding transaction, for example, in case of a refund request or ticket loss. To facilitate transaction lookup and communication, your email address will be shared with the event organizer.
Organizers:
Payments via Moneris: For transactions made via ePasslive, we use the Moneris service to handle secure payments. The payment information you provide will be processed and stored by Moneris in accordance with their privacy policy. Please refer to the Moneris privacy policy for more details on how your financial information is managed.
We may collect personal information if you voluntarily provide it on our services. This information may be requested when you register as an organizer, during communications with us, when you complete surveys on our services, or when you use some of our services. Personal information collected may include, but is not limited to, your name, address, email address, phone number, and other information that can personally identify you. In some cases, we may collect your credit card information, which may constitute personal information, to ensure the security of certain payments.
This information, provided voluntarily, is divided into two categories:
- "Profile Information" is public information that will be displayed on your profile on ePasslive.com. This information includes, but is not limited to, what you provide when creating your profile: your venue/artist/producer name, description, custom URL, venue capacity, venue address, profile picture, banner, social links, and your public event list.
- "Account Information" is private information that will never be disclosed publicly. It is used solely by the ePasslive team for the internal administration of the service and the transfer of ticket sales revenue. For more details, refer to the section "Use of Information We Collect."
Certain financial information (credit card number, expiration date, etc.) may be collected or stored by ePasslive in order to offer paid services on the site. For more details about payment services, we invite you to review the Moneris privacy policy.
Non-Identifiable Information:
When you use our services, we may collect certain information that does not specifically identify an individual ("Non-Personal Information"). This Non-Personal Information we collect includes, but is not limited to, IP addresses (Internet Protocol), Internet browser types, other characteristics of your device and software, domain names of your Internet service provider, your approximate geographic location, your usage traces of our services, your time of use, and some aggregated personal information that cannot be used to identify you personally. Collected through various technologies, this information is insufficient to personally identify you.
Aggregated Personal Information:
In our ongoing efforts to better understand and serve the users of our services, we regularly conduct research on the demographics, interests, and behaviors of our customers based on personal information and other data collected. The results of this research may be compiled and analyzed into aggregated databases, and such aggregated data cannot personally identify you, and are thus treated as non-personal information under this privacy policy.
We place the majority of the cookies and other technologies described below in our services ourselves to facilitate access to our site and personalize your online experience. We may use third-party cookies, i.e., cookies placed by us through third-party service providers. These cookies are in accordance with each of the uses mentioned below.
How to Manage These Technologies?
- Cookies: Cookies can be session cookies (i.e., they last only for the duration of a browsing session) or permanent cookies (i.e., they remain in your browser until deleted). You can manage cookies through your web browser settings, which will allow you to (a) receive notifications when you receive new cookies, (b) disable cookies, or (c) delete cookies. Please refer to your web browser's help menu for more information on how to proceed.
- Pixel Tags: Pixel tags do not store information on your computer, mobile device, or browser (although they are sometimes downloaded to your computer if contained in an email or any other downloadable content) and therefore cannot be managed.
- Web Storage: Web Storage, or HTML5 Local Storage, is a standard data storage technology applied by browser manufacturers. Check your browser's Help section for steps to manage Web Storage settings.
- Local Shared Objects: Local shared objects are stored on your computer or mobile device. In general, we use these technologies for the following reasons:
- Essential (absolutely necessary): Our use of these technologies is essential for the operation of our services or a part of them. For example, we may use cookies to determine where to route your traffic in order to efficiently distribute workload across multiple computers.
- Performance/Analytics Tools: These technologies are useful for monitoring our services. For example, we may place cookies to (a) measure the time of your requests to our servers and our responses, (b) conduct multivariable testing of new features, (c) record site usage statistics, (d) analyze your activities on the Services, and (e) analyze where you are accessing the services from.
Use of Information We Collect:
Our use of personal information is consistent with this privacy policy. We may use such information as follows:
- Specific Reason: If you provide us with personal information for a specific reason, we may use it for that purpose.
- Access and Use: If you provide us with personal information to obtain access to the services or use the services or for any related purpose, your personal information will be used to enable that access or use.
- Emails Sent Following Organizer Actions: If you are a buyer, you may receive communications from ePasslive regarding events for which you have purchased tickets, such as in the event of cancellation or significant changes (showtime, venue change, etc.). Note that organizers also have the option to contact you directly.
- Communication Between Buyers and Organizers: If you are an organizer, you can be contacted through your profile page as well as the event pages you organize. You will receive these communications at the email address you provided during registration. Note that your billing email address (see "account information") will be listed on the invoice sent to ticket buyers.
- Internal Business Purposes: We may use your personal information for internal business purposes, including but not limited to helping us improve the content and functionality of the services, better understanding our users, optimizing our services, preventing, detecting, or combating fraudulent activities, enforcing our terms of service, managing your account, providing customer service, and generally managing our services and activities.
- Marketing: We may use your personal information for marketing and promotional purposes, including but not limited to providing you with advertisements and content on our services or informing you about events that may interest you. Note that at any time, you can unsubscribe from ePasslive’s promotional mailing list.
Since non-personal information does not specifically identify an individual, we may use such information for legitimate purposes.
Disclosure of Information We Collect:
In our view, your personal information holds no commercial interest. Instead, this information is a crucial part of our relationship with you. Therefore, we will never sell your information to third parties, including advertisers. However, certain situations may require us to share your information with third parties without notice, as mentioned below:
- Organizers: You agree to share certain of your personal information with organizers when you purchase tickets for their events. They are not required to process your information according to the terms of this privacy policy. You acknowledge and agree that we are not responsible for how organizers handle your personal information. If you wish to learn more about an organizer's privacy policy, we encourage you to contact them before purchasing your tickets.
- Business Transactions: As our business evolves, we may be involved in buying or selling assets. In such cases, your personal information may be part of the transaction. You acknowledge and agree that any successor or acquiring party to the business (or its assets) will have the right to continue using your personal information and other data in accordance with this privacy policy.
- Affiliates and Related Companies: We may share your personal information with our affiliates or related companies, in accordance with this privacy policy. Our affiliates and related companies will be required to use your personal information according to the terms included in this privacy policy.
- Agents, Consultants, and Related Third Parties: As our business evolves, we may hire other companies to perform certain specific tasks, such as but not limited to managing and processing payments, sending information, or managing data. In such situations, we may provide this third party with certain information, including personal information. These third parties will then be required to use your personal information according to the terms included in this privacy policy.
- Facebook and Other Third-Party Connections: If you are an organizer, you may connect your ePasslive account to your other service accounts, such as Facebook. We may then collect and use certain information related to your other accounts, according to the terms included in this privacy policy.
- Legal Requirements: If required by law, we may disclose your personal information (including but not limited to complying with a subpoena or request from a law enforcement entity, court, or government agency), or if we believe in good faith that such disclosure is necessary to (i) comply with a legal obligation, (ii) protect or defend our rights, interests, or property or those of third parties, (iii) prevent, investigate, or identify any potential fraudulent activity in connection with our services, (iv) act under urgent circumstances to protect the safety of individual users of our services or the public, or (v) protect ourselves against legal liability.
Since non-personal information does not specifically identify an individual, we may use such information for legitimate purposes.
Your Options:
You have several options regarding the disclosure of personal information:
- Limit the personal information provided: You can use our services without providing all of the requested personal information. However, some functions of our services may not be available to you.
- Unsubscribe: You may need to unsubscribe from several types of messages before completely ceasing to receive emails, as different communications related to each specific situation may be sent to you.
- Promotional Emails: You have the option to stop receiving promotional emails from ePasslive by clicking on "unsubscribe" at the bottom of these emails. However, this option does not apply to automatically generated messages from ePasslive in the case of significant changes to an event for which you purchased tickets (cancellation, time changes, venue changes, etc.).
When purchasing a ticket, you agree to receive email alerts regarding the event in question until the event takes place. You also agree to receive your tickets by email at the address you voluntarily provided at the time of purchase.
We advise against unsubscribing from email alerts for events you purchased tickets for, as the information contained in these messages is essential for attendees. However, if you wish to unsubscribe, please contact us at: [email protected].
When you registered as an organizer, you voluntarily provided an email address. We will use this address to send you important information regarding your account and profiles. While using the service, some actions will trigger automatic emails, including but not limited to: posting and editing an event, event cancellation, ticket category sold out, adding your profile to a third-party organized event (if you have an artist or venue profile), an event you organize happening in less than 48 hours, being named as an administrator or promoter of a profile, receiving a ticket report after your event ends, changes to your account information (including financial information).
ePasslive may contact you via email to an address provided by another service user even if you do not have an account on ePasslive. These cases are specifically:
- If an organizer claims that an event is taking place at a venue you represent and provides your email as the primary contact for that venue, when the address is not associated with an ePasslive account.
- If an organizer claims that you or an artist you represent will be performing at an event and provides your email as the primary contact, when the address is not associated with an ePasslive account.
- If an administrator of a profile on ePasslive names you as an administrator or promoter of that profile and provides your email, when the address is not associated with an ePasslive account.
In these specific cases, your email address is not added to any mailing list, and the message sent is a one-time communication, making it unnecessary to unsubscribe.
If you wish to stop all communications from our services, we recommend using the filters provided by your email service or contacting us at: [email protected].
If you choose to stop all communications from ePasslive, you will no longer receive any information about your account or events for which you purchased tickets, including communications regarding refunds. We advise against completely cutting off communication with ePasslive unless you no longer wish to use our services. In accordance with this privacy policy, we will retain your personal and non-personal data, even after you unsubscribe from all communications. However, this information will no longer be used to contact you. It should be noted that, as described in this privacy policy, organizers who hold your personal information may still use it to contact you based on their own privacy policies. However, they will no longer be able to do so via ePasslive.
Exclusions:
This privacy policy does not apply to personal information we collect through other means than through the service. As such, this privacy policy does not apply to unsolicited information you provide to us or transmit to another user or visitor through our services or any other means. Such unsolicited information includes, without limitation, information posted in public areas of our services, ideas for new products or improvements to existing products, complaint letters, or requests and any other unsolicited submissions (collectively, "Unsolicited Information"). Unsolicited Information will be deemed to be non-confidential, and we are free to reproduce, use, disclose, distribute, and exploit such Unsolicited Information without limitation or attribution.
Links to Other Websites:
This privacy policy applies exclusively to our services. Our services may contain links to other websites that are not operated or controlled by us ("Third-Party Sites"). The policies in this privacy policy do not apply to Third-Party Sites. Additionally, links contained on our services do not imply our endorsement of these Third-Party Sites. For more information on their privacy policies, we suggest you contact the owners of those sites directly.
Children:
We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not submit any personal information on our services.
If you believe that a child under 13 has provided personal information on our services, please notify us at [email protected]. We will endeavor to delete such information from our databases.
International Privacy Laws:
By using our website or application outside of Canada, you are transmitting information and personal data to our servers in Canada. This information and personal data will be processed in accordance with Canadian privacy laws and this privacy policy.
Storage and Security:
We may store personal information as-is or integrate and manage it in databases owned by our affiliates, agents, or service providers. We take what we consider to be reasonable measures to protect the personal information provided through our services from loss, misuse, unauthorized access, accidental disclosure, alteration, and destructive acts. However, no internet or email transmission is ever fully secure or error-free. Therefore, you should pay special attention to the information you choose to transmit to us by email. This warning applies to all communications of personal information over the internet.
We implement reasonable security measures to protect your personal information against any loss, unauthorized access, or improper use. However, despite these efforts, we cannot guarantee absolute security on the internet or via email. Consequently, ePasslive disclaims any liability for security breaches resulting from technical failures beyond our control.
Other Applicable Terms:
Your access to and use of the services is subject to the Terms of Use of the ePasslive service.
Access to Information:
Organizers can access and update the personal information we hold at any time by logging into ePasslive and visiting the Account Settings and Profile Settings pages.
Buyers and Non-Organizers who do not have an account on ePasslive can contact us directly at [email protected] to send us their requests for updating their personal information.
Reasonable steps will be taken to respond to requests for personal information. However, we may reject requests that are deemed unreasonable, abusive, or made in bad faith.
Retention and Deletion:
We may retain your personal information as long as you use our services. If you wish to close your account, you may contact us at: [email protected]. However, we may retain your information and personal data for an additional period as permitted or required under applicable laws. Furthermore, it should be noted that even if we delete your personal data, it may remain on backup or archival media and other information systems.
Contact ePasslive:
For any questions regarding this privacy policy or our use of your personal information, you may contact us at the following address: [email protected].
Changes to This Privacy Policy:
It is possible that our services and business may undergo changes. As a result, we may need to amend this privacy policy. We reserve the right, at our sole discretion and at any time, to update or modify this privacy policy (collectively, "Changes"). Changes to this Privacy Policy will be posted on the ePasslive site with a new "Last Updated" date above the Privacy Policy.
While not mandatory, we may provide additional warnings about such changes, such as an email or notifications on the services. Changes will take effect 30 days after the "Last Updated" date or any other date specified in the notices. Your continued use of ePasslive following any modification to this privacy policy constitutes your acceptance of these changes. If you disagree with any modification to this privacy policy, your sole option is to stop using our services in any way.
Dispute Resolution:
If you wish to file a complaint regarding ePasslive's privacy practices, you can email us at: [email protected] or write to us at:
5520 Chabot, Suite 204
Montreal, Quebec, H2K 2S7, Canada
If you wish to take further action, please do so only after addressing your complaint to us and allowing us a reasonable time to resolve it.
We will take reasonable steps with you to attempt to resolve the cause of your complaint.
